Getting out more than you put in

Mat interviews Georgina Innes at Dalston Roof Park.

by Mat Amp
 
I came across Poached Creative when they ran a journalism course with the Pavement Magazine in May 2015. Looking back, I can’t quite believe I came close not to going just because it was going to take me 45 minutes to get there from Brixton. But then, I really didn’t think it was going to be anything like as rewarding as it has been.

The course itself reignited my love for the written word. We covered a hell a lot in a short time, with a couple of genuinely inspiring guest tutors who brought us their experience of storytelling and grassroots journalism.

I loved the atmosphere on that course and, although I’ve spent my life avoiding offices, I really jumped at the chance of volunteering when, after the course, Poached and The Pavement asked me. 

By the time I started, Poached had moved to the Bootstrap building in Hackney. For those of you who have never heard of it (or the Dalston Roof Garden that sits proudly on… well.. the roof) Bootstrap is a fantastic, chilled out maze comprised mainly of social enterprises. It really is an inspiring place to work.

Writing for the Bootstrap blog and Poached Creative clients, I’ve learnt how to structure articles, how to edit copy and above all how to write about things outside of my experience. The relaxed atmosphere suits me and I’m finally starting to get my head around the meaning of the word deadline. 

Some people look at you like you’re a mug when you say you're volunteering. Right now, it would be enough for me to know I’m giving something back, but, and this is the trick with giving I guess, I am getting so much out of it myself: training, working with people and now I’m beginning to get paid for my trouble.

All in all it’s been an extremely rewarding three or four months and without Poached Creative and The Pavement I may just have been another ex-addict with nothing to do.

It's Mental Health Month at Poached Creative!

This month we’re focusing on creating a mentally healthy workplace in the office. 

We were inspired to look at mental health due to our recent work on Free Minds, a youth-led campaign to raise awareness of how mental illness affects young people. We've also been inspired by our work on Off Centre’s Tackling Gang Violence report, which looks at the psychosocial issues behind gang violence, and our Oii My Size project – a youth-led website that tackles healthy relationships for teenagers.

It’s an important and common issue, with 1 in 6 people working with a mental illness at any given time, and absenteeism due to mental illness costing £8.4 billion annually to UK employers .

Our experience training unemployed and disadvantaged people in communications, many of whom experience mental health problems, have shown us the positive difference that meaningful work can have in people’s lives. Many of our trainees go on to volunteer or work in our office, becoming a valuable part of the team. 

So we’re confident that our office can support people with mental illness – but we want to be the best we can be! So we asked Twitter how to create a mentally healthy workplace.

We had a great response, with people advocating:

* flexibility,

* looking out for and respecting one another, and

* confidential support.

Here are our favourites answers from Twitter:

@poachedcreative ...Promote an open and honest culture in which you engage and support your staff
— NHS Employers (@nhsemployers) June 20, 2013 

@poachedcreative Mentally healthy workplace? Flexibility, giving a sh*t about each other not just outputs, solving problems, caring...
— Markoneinfour (@MarkOneinFour) June 18, 2013

Hi @poachedcreative ooh, it would be difficult to pick just one! Have a look at our top tips for healthy workplaces: http://t.co/weRJUd1Ziu
— Mind (@MindCharity) June 18, 2013

What’s your top tip for creating a mentally healthy workplace? Tweet us @poachedcreative

So, how does this belief manifest in the way you approach being a boss @poachedcreative?

This was the question Spark + Mettle posed, via Twitter, in response to Lara:

swantwothree 

@SparkAndMettle: brilliant @poachedcreative boss @jessicatsmith is big believer in importance of enjoying work & the social impact it makes

It got me thinking.

Staff and volunteers alike say Poached has a good atmosphere where everyone looks out for each other, people generally like being in the office and, at least they tell me, they feel supported and happy to be working.

How much of that is down to the people we attract and how much of it down to careful management and design I can't say. I guess they feed off each other.

Here are my answers:

jessicatsmith 

@SparkAndMettle Tough question for a tweet! 1. recognise that work is just part of someone's life 2. encourage staff to support oneanother

jessicatsmith 

@SparkAndMettle ...socially and professionally 3. take the chance to have some fun now and then, eg close office early for a snow day or BBQ

A lot of it also has to do with our office buddies Mediorite and YH World who share our values and constantly push for a better working environment.

I'd be interested to know if anyone out there has recent research or further thoughts. Tweet @jessicatsmith @poachedcreative @sparkandmettle or comment below and we'll RT you.

Working with young people

Easily bored, no attention span, noisy, fussy eaters, expect the world, think adults don't know what they're doing, lack of appreciation - it turns out everything they say about Generation Y is true.

Until now I've managed to avoid working with young people and I still don't really know how it happened. A conversation between my administrator, Kayla, and our director of sales and youth projects, Lucy, a hastily composed funding application, some frantic policy writing and form filling and - poof! We had ourselves a youth film project.

Well, I'd worked with unemployed, homeless, depressed, disabled, incredibly intelligent and sometimes difficult people since I started Poached (and before that too). I figured I could handle it.

At first it was frustrating. They listened - I think - to the brilliant trainers we'd lined up for them. Experienced filmmakers and screenwriters who'd worked for the BBC and Ginger Productions had volunteered their time for us. But our young crew were bored, they hated the lunch we'd provided and were itching to get stuck in to the filming.

Then it was stressful. We had a film to make. They were lukewarm when it came to creating a script. It was starting to feel like we'd have to drag the young crew through a process they'd completely lost interest in - and this was only week 2!

Then I learnt something. We'd thought it was their project, told them it was their project, encouraged them to make it their project. But we hadn't acted like it was. And they felt like we weren't listening to them. After a morning working with our film production trainer they called me in.

"We're changing the script."

OK, I thought. Let's see where this goes.

"It's going to be more of a drama than a documentary."

Panic! That meant actors, mocking up locations, a full script.

"It's going to be a metaphor - you know what that means?"

I could barely contain my rage but I fought the urge to throw the Concise Oxford at them.

Then they went on to describe what they'd come up with. It was creative, ambitious, a hell of a lot of work. They referenced some of the techniques they'd learnt in some of our more "boring" sessions. I couldn't help but smile. I questioned them on why they thought it would work, if they'd watch it, if they were willing to put the work in. Their enthusiasm and commitment was evident. I couldn't have been more relieved.

They wrote the script, found the actors, agreed the locations, did all the paperwork, got all the filming done on an incredibly tight schedule and now we're in the editing phase. They've come up with a far more ambitious short film than I would have dreamt of doing in the time and they've pretty much pulled it off.

It will probably seem obvious to anyone who's used to working with young people (or any other group for that matter), but there's an incredibly powerful response when you stop trying to help people do what you want them to do and genuinely support them to do something that they believe in. Far too many projects, I believe, fall into the trap of the former. I'm just glad I had some Gen Ys around to jolt me out of it.

You can follow their progress and book tickets for the free screening at Rich Mix 0n 19 August on the Hackney Hounds website.

Poached Creative pilot - summary of results

Over six months, Poached Creative helped eight people to gain an understanding of, and skills in, either writing or design. The pilot project aimed to provide experience and a track record for Poached in working with people who were long-term unemployed. It was also intended that the experience would help Poached to begin to build its portfolio and attract commercial clients. From April to October 2009 all the aims were either met or exceeded.

• 2 trainees completed a graphic design and communications programme
  
• 5 trainees completed a writing and communications programme
• of these, 2 trainees completed twelve-week programmes and 5 completed six-week programmes
• 1 trainee did not complete the programme
• 5 of the trainees were referred by the Careers Development Group (CDG), a charity specialising in getting long-term unemployed people back into work
• 2 were referred from Camden Calling, a social enterprise giving vulnerable people access to the art and music scene
• 1 trainee found us on a volunteering website.
  

Trainee outcomes

All trainees improved overall in their own assessment of their knowledge of, and their skills and experience in:

• interpersonal communication
• written communication (writers)
• writing for the web (writers)
• design principles (designers)
• file formats and requirements (designers).
  

Knowledge of writing for the web, web standards and principles and web technologies were the areas that saw the greatest impact in terms of trainee knowledge. For all but two trainees, the experience demonstrably improved their overall confidence and sense of direction. Many of the trainees talked about how the programme raised their self-esteem, helped them find motivation and gave them a sense of pride in what they had achieved.

Some comments from the trainees included:

"I really like the fact that it’s real work that you’ve got to get it right. I was being trusted with that and it really raised my self-esteem - that’s pretty important."

“Confidence in my own ability, interview skills, experience writing for professional organisations, feedback about my writing…I wish it could have been more than one day a week.”

"You've been a huge help in helping me get my confidence back."

"Good just coming into Poached each day and working with everyone. Getting up early and getting into good habits and a routine. It was difficult at first but it got easier."

"For anyone who wants to do anything involving web pages, journalism or writing, I think it’s a good idea."

“Very stimulating.”

"I've learnt loads, loads!"

“It was good, thank you.”

Read the trainee blogs for their first-hand pictures of the programme and their development.

Poached Creative is happy to share its practice with other organisations with similar social goals. If you would like to find out more about the project, or to see the full report, please email us.

There will be time...

It's been a busy few weeks and I had two new trainees start today. Things are really moving on quickly, meaning I've got to work hard to keep up.

First, there's the training. This is priority number one. I've got three people now relying on me every Thursday to give them training, guidance, feedback, work and support. If I do nothing else I have to make sure I get that right.

Second, there's the business essentials. Make sure there's somewhere to train out of. Make sure the paperwork's filled in. Account for the money spent so far. Try to make sure we've got enough computers, the right software, people to train and work to do.

Third, there's the business development. By which I mean business survival. We need more funding, we need paid work, we need organisations that are willing to pay us to train their beneficiaries. I'm finding it difficult to get the time to sort all this out.

Fourth, there's the professional development. I need to learn from this pilot, develop as a leader, influence others, build contacts and maintain existing relationships.

Finally, there's the people. Now if I'd really done this in priority order I would have to put them first because without them, none of this could happen. There's Angela, Jeevan, Chris and Brij, my trainees, who inspire me to get up every morning and work late into the night. There's Saba, Chris and Martine, Claire and Louise, who are all successful professionals in their own right and have volunteered their time to contribute (or promised to contribute) to the training programme. There's Claire, my development manager at UnLtd, without whom I'd have no money (and probably very little sanity). There's Sophy, Chris, Otu and Paul who are all helping in an advisory capacity with their various areas of expertise. There are my contacts at CDG - Michael, Kemi, Darren, James and Natasha who have all helped me get office space and people to train. There are my colleagues and bosses at work (the paid variety) who have been so supportive of this new venture. Then there are all the people - my flatmates especially - who just support me as a person to get all this done.

I'm afraid this is a really boring blog post - it doesn't think of its audience, it doesn't add anything of wider value, no links, no pictures, no particularly stylish use of language - just about everything I've ever told my trainees not to do. But it's going up for the record as a massive thank you to everyone involved so far.