Research has shown that over a third of people who use
homeless services don’t have the formal qualifications they need to find
employment or to participate in and enjoy full and active lives. Numerous reports have highlighted the need
for coordinated and specialist education, training and employment support for
homeless people.Tackling homelessness through ETE
Research has shown that over a third of people who use
homeless services don’t have the formal qualifications they need to find
employment or to participate in and enjoy full and active lives. Numerous reports have highlighted the need
for coordinated and specialist education, training and employment support for
homeless people.Interviewing - it's a juggle!
A checklist seems like a sensible option. Here's what we've come up with.
Interviews checklist
Whether you’re the interviewer or the interviewee, interviews are nervewracking. This handy checklist will help you put your interviewee at ease and get a good story or case study.
Before the interview – be prepared
If you can meet the interviewee in person that’s best but if not you might need to settle for a phone interview. Make sure that you’ll have somewhere quiet where you can freely have your conversation. If you’re meeting them in person, try to go to somewhere they’ll feel comfortable and where you might pick up some more information about them.
· Think about how and where you’re going to do it.
· Research the person and their organisation.
· Find out the facts of the story.
· Write your questions beforehand.
· Make sure your camera/dictaphone batteries are charged, make sure you’ve got a pen and notepad.
· Start with something easy.
· Build on it, reflecting back some of their answer in your next question.
· Put the tricky questions in the middle.
· Try to have a ‘wildcard’ question that will be different from everyone else’s.
· End on a light note or ask about the future.
During the interview
· Introduce yourself and say what the story’s about and who it’s for.
· Build a rapport, look for something in common.
· If you’re going to record, tell them you’re going to record it.
· Turn camera/dictaphone on.
· Ask your first question and LISTEN
- nod, use open body language
- make eye contact
- Make positive noises (but only if you’re not recording).
· Try to get your next question to flow from the previous answer.
· Be natural.
· Probe – if they haven’t answered fully, ask again from a new angle.
After the interview
· Check their details – full name and spelling, name of organisation, job role (if appropriate).
· Get their contact details (mobile, email, website) in case you need more information.
· Tell them what’s going to happen next. When and where can they see the story?
· Think about the most interesting/exciting thing. What was the one thing that stood out or stuck in your mind – this is what you should lead with.
· Write it up/edit as soon as possible, while it’s still fresh in your mind.
· Check any facts and get any missing information.
Good luck!
Find out more about Poached Creative's training and communications services.
If you were still wondering what Poached is about...
I've always wanted Poached to be about helping people to find out what they're good at and gain the confidence to go on and do the things they want to do with their lives. Communications is the world I know and understand, and it's a great way to help people open up to oneanother and to the thoughts and ideas within themselves.
The way Brij explains it really touched a chord with me (and, without wanting to be too soppy about it, his email did bring a warm tear to my eye).
On Fri, Jan 8, 2010 at 3:56 PM, Brij Burrun wrote:
Hey Jess,
Poached Creative pilot - summary of results
- 2 trainees completed a graphic design and communications programme
- 5 trainees completed a writing and communications programme
- of these, 2 trainees completed twelve-week programmes and 5 completed six-week programmes
- 1 trainee did not complete the programme
- 5 of the trainees were referred by the Careers Development Group (CDG), a charity specialising in getting long-term unemployed people back into work
- 2 were referred from Camden Calling, a social enterprise giving vulnerable people access to the art and music scene
- 1 trainee found us on a volunteering website.
Trainee outcomes
All trainees improved overall in their own assessment of their knowledge of, and their skills and experience in:
- interpersonal communication
- written communication (writers)
- writing for the web (writers)
- design principles (designers)
- file formats and requirements (designers).
Knowledge of writing for the web, web standards and principles and web technologies were the areas that saw the greatest impact in terms of trainee knowledge. For all but two trainees, the experience demonstrably improved their overall confidence and sense of direction. Many of the trainees talked about how the programme raised their self-esteem, helped them find motivation and gave them a sense of pride in what they had achieved.
Some comments from the trainees included:
"I really like the fact that it’s real work that you’ve got to get it right. I was being trusted with that and it really raised my self-esteem - that’s pretty important."
“Confidence in my own ability, interview skills, experience writing for professional organisations, feedback about my writing…I wish it could have been more than one day a week.”
"You've been a huge help in helping me get my confidence back."
"Good just coming into Poached each day and working with everyone. Getting up early and getting into good habits and a routine. It was difficult at first but it got easier."
"For anyone who wants to do anything involving web pages, journalism or writing, I think it’s a good idea."
“Very stimulating.”
"I've learnt loads, loads!"
“It was good, thank you.”
Read the trainee blogs for their first-hand pictures of the programme and their development.
Poached Creative is happy to share its practice with other organisations with similar social goals. If you would like to find out more about the project, or to see the full report, please email us.
The gentle art of delegation
I think my tendency, as a more junior manager, was to learn exactly what needed to be done through doing it myself, then walk the other person through it in detail. This is fine if the person is inexperienced and unsure of their abilities but it doesn't do much to foster self-sufficiency or even to improve what might have been a flawed process.
Over time I've taught myself to step away more and allow the people I'm delegating to the freedom to do things their way - a focus on outcomes over process. There's a very simple graph that illustrates this but the concept of leading an individual or team through the various levels of delegation is actually quite a powerful one.
Done well, delegation can really pay off for both sides. The employee benefits from having the freedom to do a job in a style that suits them and from the chance to develop their skills in a supportive environment. The employer is able to release time for other things and benefits from motivated staff who are continually building their skills and taking on new challenges.
Of course, this could all sound like wishful thinking except for the fact that it actually works. Over the last few weeks Angela has taken on lead responsibility for a major web project, has conducted interviews with case study subjects and is now seeking out two laptops for the new trainees who will start in a couple of weeks. This week she suggested that she'd like to keep volunteering with Poached beyond her 12 week traineeship, which is fantastic news for me.
So, what are my tips for successful delegation?
- Ask what people want to do and how they want to develop - then find relevant tasks to delegate.
- Explain why you need something done. Eg, we really need these laptops in two weeks' time and it would be incredibly helpful for me if you could sort it out.
- Ask for the person's ideas of how to tackle a problem and talk through any differences in approach.
- Be clear how much responsibility you are delegating. Eg, I'm happy for you to do this however you see fit, or, can you write up a plan and run it past me?
- Give ample opportunity for questions and clarification.
- Check that they are comfortable with the task and ask if there's any support they need.
- Work out together how success will be measured.
- Check progress.
- Be sure to give clear feedback using real examples.