Showing posts with label volunteering. Show all posts
Showing posts with label volunteering. Show all posts

Getting out more than you put in

Mat interviews Georgina Innes at Dalston Roof Park.

by Mat Amp
 
I came across Poached Creative when they ran a journalism course with the Pavement Magazine in May 2015. Looking back, I can’t quite believe I came close not to going just because it was going to take me 45 minutes to get there from Brixton. But then, I really didn’t think it was going to be anything like as rewarding as it has been.

The course itself reignited my love for the written word. We covered a hell a lot in a short time, with a couple of genuinely inspiring guest tutors who brought us their experience of storytelling and grassroots journalism.

I loved the atmosphere on that course and, although I’ve spent my life avoiding offices, I really jumped at the chance of volunteering when, after the course, Poached and The Pavement asked me. 

By the time I started, Poached had moved to the Bootstrap building in Hackney. For those of you who have never heard of it (or the Dalston Roof Garden that sits proudly on… well.. the roof) Bootstrap is a fantastic, chilled out maze comprised mainly of social enterprises. It really is an inspiring place to work.

Writing for the Bootstrap blog and Poached Creative clients, I’ve learnt how to structure articles, how to edit copy and above all how to write about things outside of my experience. The relaxed atmosphere suits me and I’m finally starting to get my head around the meaning of the word deadline. 

Some people look at you like you’re a mug when you say you're volunteering. Right now, it would be enough for me to know I’m giving something back, but, and this is the trick with giving I guess, I am getting so much out of it myself: training, working with people and now I’m beginning to get paid for my trouble.

All in all it’s been an extremely rewarding three or four months and without Poached Creative and The Pavement I may just have been another ex-addict with nothing to do.

Steering toward a better life

John at Pirates Castle
John Watts shares how social enterprises and charities working together has made a positive difference in his life.

The motto of the Pirates Castle - 'activities boating community' pretty much sums up what this charity is all about. I started volunteering there a while back and quickly became aware of the importance social enterprises and charities have in working together. So, for my first blog for Poached Creative, let me take you on a little voyage…

Situated in the heart of Camden, the Pirates have been going since 1966. Starting out with just a few kids messing about in boats along the Regents Canal, it has grown into a local landmark offering everything from kayaking to canal trips, youth clubs to dog yoga.

Living around the corner in Arlington House, a homeless hostel, I was invited by homelessness charity St. Mungo's Broadway to attend a weekly training scheme at the Pirates Castle.

Through the Pirates, I also worked with Access Adventure, a government scheme for helping disabled youngsters into outdoor activities such as rock climbing, cycling, and orienteering. They aided me to get my disability sports trainer and paediatric paramedic certificates through their collaboration with Disability in Camden and the Westway organisation.

Later, Broadway steered me towards the Poached Creative BigIssue Online Journalist training programme, after I did some English tutoring with Somalian residents in Arlington House through One Housing Group’s support wing.

John interviews now>press>play
Photo by Declan Slattery
Through this training I got to meet and interview representatives of numerous charities and social enterprises like now>press>play’ who provide interactive teaching for kids, and Hackney Laces, a young women’s football team. The training stressed their important role in the local community and our duty as journalists to report this.

Meanwhile I had got involved in the Two Boroughs’ theatrical project the Sound of Yellow for the homeless and disadvantaged at the Young Vic, because I had been attending Cardboard Citizens drama sessions at Crisis Education.

I think it is because of this experience with other charities and social enterprises, and the collaboration and networking of these organisations in offering me these opportunities, that I am now writing this blog for Poached Creative. It has been the hard work and dedication of these organisations that has taken me on this adventurous voyage over the last two years.

Volunteering has driven away that awful despondency coupled with a feeling of helplessness that comes from suffering homelessness. The irony is that by being helpful to others has been empowering in helping myself to recover a degree of self worth and as a value to my community.    

On the horizon the future looks bright. I will continue my volunteering with the Pirate Castle, attend a series of workshops with Two Boroughs with the aim of doing a Christmas show, and will be involved with St Mungo’s Broadway Recovery College’s drama and film ‘skool’ courses.

So, ‘Ahoy shipmates!’ climb aboard and get involved in your local charities and social enterprises, you never know what ports of call you might end up making. 

Volunteering, free labour or a lifeline?

Picture by: Anil Parmer, Poached
Creative's fifth birthday party
It is often argued that volunteers are the backbone of the charity sector, according to the Guardian 91% of charities are entirely run by unpaid staff. However, volunteering is mutually beneficial to volunteers as well as employers, it is a two way stream, and based on my brief experience as a volunteer with Poached Creative I could argue that it is more rewarding to the volunteer than to the company itself.

I would not be exaggerating if I say that volunteering is transforming my life by the minute. 
  
Looking back at my life one year ago, I was in turmoil; depressed, experiencing all sorts of family conflicts, having to drop out of University, losing my flat, being imprisoned twice in the space of one year. My life was a mortifying chapter from a horror book. I was in an utter state of despair; I woke up every day thinking the End of the world is past noon. I would never have envisaged digging myself out of that hole.

However, I was very fortunate to learn about Poached Creative through The Big Issue on line journalism course. A course provided by Poached Creative in conjunction with the Big Issue; at the time I lacked the drive, and the motivation to start something new. I missed two initial induction interviews.  And when I thought that I messed it up for myself. The managing director of Poached Creative Jessica Smith contacted me again, and we scheduled another interview which this time I attended. I am ever indebted to her patience.

I then attended the six week Journalism course, which was a turning point in my life. Not only did I acquire new skills.   The whole experience profoundly impacted the way I perceived my future, it instilled a sense of optimism and hope towards the future, which incentivised  me to work harder and improve myself. The depression and helplessness I was feeling began to fade away by the week.

I successfully completed the course and progressed to a volunteering role within Poached Creative, which is a design and writing social enterprise.

Having something to wake up to makes all the difference, it drives you to work harder and open your eyes to opportunities you would otherwise have missed. It enriches your experience and boosts your morale.

Don't forget to pause: reflecting on the Poached pilot

Six months. Difficult to believe it really. On 9 April I was still hastily trying to secure office space with the Careers Development Group (CDG) at Wood Green and on 16 April I began my first day of the pilot with two trainees - both very different from eachother - in a temporary set up at Wood Green library.

It wasn't until the following week that I finally managed to move in to the Wood Green office and this was only because I took the Tuesday off work to go and sit outside the office manager's door until he had a chance to see me and approve the move. All this served to teach me that partnership working is difficult and other people have different priorities to you. It works when you manage to bring them into alignment.

It's about people, stupid
But Poached wouldn't be where it is without partnerships. CDG has been fantastic to us. I maintain that we had the best room in the (rather rabbit-warren-like) building. We had natural light and windows we could open. We had use of desks, chairs and a flip chart holder, and our own kitchen. They were always enthusiastic about the Poached idea and were a great source of people who wanted to take part in my programme. Brij was a CDG recruit, for example, and so was Chris I.

Over the six months I've built up good relationships with the two placement managers I've worked alongside and other office staff who would go out of their way to help me get things set up and sorted out. On my final day of Poached last week I said farewell to the CDG offices with a hint of sadness, but knowing that the personal relationships I've made there will continue to work to both our benefit.

Camden Calling has been the other very productive partnership that sprung up over the six months. They received some UnLtd funding in the same round as Poached and I immediately warmed to Alex and her vision of giving vulnerable people access to the mainstream gig scene in London. I suggested that Poached could help with some of the communication - their newsletter for example - and Alex sent me Chris W who took to the programme like a (poached) duck to water. They also sent us Dan, their illustrator, who soaked up the design training Chris G provided with palpable energy and enthusiasm.

Our connection with a Hackney-based youth information website couldn't have come at a better time. Chris W was coming to the end of his second six-week stint and in need of a new challenge. His interest in music and journalism and his upbeat, characterful writing style made me think that a youth website where he'd get to interview top performers and enthuse others would be right up his street. A mutual ally, Sally from vInvolved, introduced me to Lucy from What's Up Information and we immediately knew wanted to work together. Chris is now happily volunteering for What's Up and Poached will be moving into their creative office space in Hackney in a few weeks.

I can't finish this part of the post without a mention of my first trainee, Angela, who is now doing a three-month internship with Save the Children. She has been with Poached since that first day in Wood Green library and each week we'd have lunch together, discussing life, business and everything inbetween. She's been a fantastic support for me and enthusiast for Poached and I'm absolutely thrilled that she's landed the Save the Children opportunity in an extremely competitive market.

Change is the only constant
Which reminds me that Poached was conceived in a very different economic climate. When I first had the idea back in December 2007, the recession wasn't on anyone's horizon. Jobs in charity and public sector communications were rising and tackling long-term unemployment was a high Government priority because everyone else was looking alright. Fast forward to almost two years later and we've got the highest unemployment figures in 14 years, with the rise in youth unemployment the most worrying trend. On beginning the Poached pilot a year on from its conception, I realised that I needed to prepare people for work, but this might mean volunteering or part-time work rather than a stable full-time job. The focus had to change from employment to skills and getting people engaged in rewarding activities.

Funnily enough, this was no problem for some of my trainees. Chris W and Angela, in particular, wanted to ease their way back into work after severe personal breakdown. Being able to try a few different things, build their skills and confidence, and begin thinking about their future was more valuable for them than being forced into full-time work. Brij, too, was keen on volunteering and was surprised to learn that there were paid jobs in the charity sector that might suit him.

For others, it was work that they needed. Chris I and Rokeya were both very focused on teaching roles, which would be rewarding and offer a stable income. So their Poached programme focussed on improving their communication and writing skills in ways that will be useful to them in a classroom environment. We looked at different styles of communication, ways of structuring writing, and how to put your audience first. Chris I went straight from Poached into a teaching assistant role - all his own doing - and insists he'll use what he learnt in the classroom as well as in his spare time. He's writing a novel!

The ability to tailor what Poached does to help the individual turned out to be very powerful and I intend to keep this flexible, personal model in the next stage of Poached's development.

Keeping it real
Real work that mattered was also a theme that kept coming up throughout the evaluation. The trainees worked on case studies for NHS Jobs, web copy for Room2Heal, blogs, web and promotional materials for Poached and newsletters for Camden Calling as part of their training. They learnt how to change their tone and style to fit the client and the audience. They got to practice writing for a range of different mediums and channels. And they got to see the value of their work to others. What's more, they will all end up with a published piece of work to put in their portfolios.

Poached trainees produced work they could be proud of because we insisted on quality. Constant feedback, explanations and revisions meant that the learning, and the improvement, was tangible. But yes, this takes time. What I've learnt is that time really does equal money and I need to find a way of funding the training time so that we can keep the costs of our commercial work competitive. Looking at the models for doing this, and finding new funding streams, is going to be my next task.

New growth
So Poached is entering a new phase that feels a little like starting all over again, but armed with the knowledge and evidence to propel us to the next level. I know I need to pause and reflect on everything we've learnt so far to inform our development over the next few months. It feels a bit uncomfortable, because my natural tendency is to forge ahead, but I'm taking a couple of weeks to get my thoughts together and renew my energy before ploughing on. Sensible huh? Stay tuned for more adventures and keep in touch.

Jess at poachedcreative.org.uk

The gentle art of delegation

In my seven or so years as a manager, delegation was a skill I developed fairly organically. Like most things I do, I tried to put myself in the shoes of the other person, tried to understand what their questions and concerns might be and tried to make sure I gave them the right mix of freedom to do the job as they saw fit, backed up with instruction and support where needed.

I think my tendency, as a more junior manager, was to learn exactly what needed to be done through doing it myself, then walk the other person through it in detail. This is fine if the person is inexperienced and unsure of their abilities but it doesn't do much to foster self-sufficiency or even to improve what might have been a flawed process.

Over time I've taught myself to step away more and allow the people I'm delegating to the freedom to do things their way - a focus on outcomes over process. There's a very simple graph that illustrates this but the concept of leading an individual or team through the various levels of delegation is actually quite a powerful one.

Done well, delegation can really pay off for both sides. The employee benefits from having the freedom to do a job in a style that suits them and from the chance to develop their skills in a supportive environment. The employer is able to release time for other things and benefits from motivated staff who are continually building their skills and taking on new challenges.

Of course, this could all sound like wishful thinking except for the fact that it actually works. Over the last few weeks Angela has taken on lead responsibility for a major web project, has conducted interviews with case study subjects and is now seeking out two laptops for the new trainees who will start in a couple of weeks. This week she suggested that she'd like to keep volunteering with Poached beyond her 12 week traineeship, which is fantastic news for me.

So, what are my tips for successful delegation?
  • Ask what people want to do and how they want to develop - then find relevant tasks to delegate.
  • Explain why you need something done. Eg, we really need these laptops in two weeks' time and it would be incredibly helpful for me if you could sort it out.
  • Ask for the person's ideas of how to tackle a problem and talk through any differences in approach.
  • Be clear how much responsibility you are delegating. Eg, I'm happy for you to do this however you see fit, or, can you write up a plan and run it past me?
  • Give ample opportunity for questions and clarification.
  • Check that they are comfortable with the task and ask if there's any support they need.
  • Work out together how success will be measured.
  • Check progress.
  • Be sure to give clear feedback using real examples.