Co-creation and how to go about it

One of the more recent terms to surface in the social sector is ‘co-creation’, sometimes used interchangeably with ‘co-production’. Organisations like Nesta use the terms to describe the process of designing products or services with the people who are going to use them. Only occasionally are the term and techniques used for communications.

What is co-creation?

Co-creation basically means collaborative creation. At Poached Creative and we define co-creation as designing creative assets alongside the people we are trying to reach.

This could be:

·      young people producing anti-crime campaigns for their peers

·      people with learning disabilities building an accessible website

·      homeless and unemployed people creating a blog about their experiences.

More than a focus group

Traditional focus groups get people together, test some ideas and usually leave it up to the creatives to accept or ignore the feedback. In co-creation the ideas and content are generated, tested and approved by the group. They retain collective oversight of the product or service through the development process.

Top creatives will be involved with the process so they can hear from the audience first-hand  and bring in the professional view..

In addition to creating something that they care about, participants will also gain or practice skills in communication, team work and pitching/presentation.

The process

1. Meet with audience members. Often this will be a mixed group of different audience members, including staff and stakeholders. The workshop looks for consensus on the following questions:

·      What do we know about the issue and audience?

·      Why does it matter to us and what matters most?

2. Find the message, media and channel. Planning is the key to any successful communications project and this stage provides the foundation for PR and distribution plans. The group explores the following questions:

·      Where will our audience be, how do we reach them?

·      What’s it about? How would you say it to a friend?

·      What does success look like? How will we know when it’s good?

3. Get creative. Often this stage will take place with creative professionals – eg. writers, designers, filmmakers or photographers in the room. It will:

·      Look at what’s already out there, research content

·      Design/write/film/create social media

4. Critical feedback. This is the point where the creative is tested  with different audience members. Participants will ask the following questions:

·      Does this work? What do other people think? Are we missing something?

·      Feedback and input from stakeholders/experts

·      Amend and seek sign off

5. Launch and promote. This stage is all about getting the product out to the right people through the right channels and enlisting the help and contacts of everyone in the group.

6. Evaluate and feed back. Involving the group in evaluating the success, based on criteria agreed in stage 2, is crucial for the learning process and also to improve future products.

Co-creation techniques

Co-creation from Poached Creative starts with an audience group and a brief or theme. We facilitate groups using a range of techniques to engage them in the creative process over anything from two to twelve sessions.

Some of these techniques include:

·      open discussion, brainstorming and mood boarding

·      creating audience personas

·      future basing

·      SWOT and PEST analysis

·      distribution and PR planning

·      action planning, assigning roles and tasks

·      presentation/pitching and critical review

·      documenting progress and building networks through social media

“Co-creation isn’t about happy-clapper brainstorms and blank sheets of paper, it’s about well-channelled creative energy and structured tasks that meet a business challenge.”
Sense Worldwide (2009) The Spirit of Co-Creation: Risk-Managed Creativity for Business

For more information visit:

Poached Creative's co-creation page
www.staying-safe.com

http://www.nesta.org.uk

http://www.innovationlabs.org.uk

http://www.forbes.com/sites/infosys/2011/12/20/co-creation-innovation-bte

http://www.thespiritofcocreation.com/about/

Explain yourself

I've been working on core messages for a few social enterprise and charity clients recently (not to mention my own) so I thought I'd share a few tips on how to explain what you do in writing.

You know how it is. You've been working flat out on a project, service or new venture for months, maybe years. You know it's good. You know people will want your services. You've got everything ready to go except...

How do you describe it in writing?

There'll be plenty of times you'll be asked for a sentence or two to describe your organisation. It will need to be compelling and get straight to the point. Marketers refers to this as the 'core message' or 'core description' and it is closely linked to your elevator pitch and your visual identity.

You've most likely developed some patter to intrigue that dreamt-of funder in a lift and you've quite likely got a fairly straight-forward way of explaining what you're up to to your mum. But when it comes to putting it in writing it can still be difficult to capture exactly what you do.

Your core message could be captured in a few different forms.

Strapline - explains your proposition in just a few words, eg, Tesco's "Every little helps" or Cancer Research UK's "Together we will beat cancer". Straplines need to be exceptionally strong and accurately reflect what you do.

Short description - how you would normally describe your organisation and what it does. A short description should be no more than two short sentences and would likely appear on your website homepage or on your 'about us' page.

Long description - a full description of your organisation and its services. This might include bullet points of the areas that you work in and describe a bit more about who you work with.

Key messages - things you want your audience to know about you, different aspects of your services, and what makes you different or unique. You may have several key messages that can be weaved into any communications materials you produce.

1. Identify your core audience

Now, anyone who knows me will know that I'm always carrying on about the audience but this is absolutely crucial. If your market is business start ups, there's no point describing your services to them in the same way that you would to your bank manager or to funders. Think about who the core audience is and focus on them. What words would they use to describe their need and the solution you provide?

2. Think about your words - carefully

The way you describe things within your organisation is often not the best way to communicate them to outsiders. And the words that seem perfectly obvious to you might have unintended meanings in a different context. For example, would you really want "engaged staff" or "green" airline passengers? Think about all the possible interpretations before you settle on something.

3. Get outside help

If it's your project, chances are you won't be able to get enough distance from it to explain it clearly to the uninitiated. If possible, budget for specialist help (from an organisation like Poached, for example). You'll find that a new, professional perspective can really simplify and clarify what you're trying to say. Regardless of whether you get help or if you try to tackle it yourself, you will need to test your words out on as many people as you can - particularly your intended audience.

4. Decide on something and stick to it

Tweaking the way you describe yourself too often will make you look disjointed and confused. Over time, organisations do evolve different ways of describing themselves but make sure your published descriptions (on your website and on your latest leaflet, for example) match up. If you do have a few distinct audiences and you want to tailor a description for each, great, but make sure it's clear who each description is for. Also, try to always use the some common elements in each.

5. Create a style sheet so there's no doubt

All media outlets and large companies have style guides so why shouldn't you? Having a style sheet will help you and your staff to remain consistent, which will strengthen your brand. (It doesn't have to be as comprehensive as the The Guardian's free online style guide.) Agree within your organisation on the dictionary you will defer to (www.askoxford.com provides a good online version) and put in writing little points such as how (and if) you abbreviate your company name, whether you prefer to use the less formal "we" and "you" in business materials, and any other common terms.

Of course there's a lot more to it that this, but this should give you an idea of how to start thinking about describing your organisation in writing. If you'd like further advice or help from Poached Creative, please contact us.

If you were still wondering what Poached is about...

I couldn't put it any better than one of our trainees, Brij, who has just got his first full-time job as a care worker in Tottenham. What that has to do with writing and communications, you might well ask.

I've always wanted Poached to be about helping people to find out what they're good at and gain the confidence to go on and do the things they want to do with their lives. Communications is the world I know and understand, and it's a great way to help people open up to oneanother and to the thoughts and ideas within themselves.

The way Brij explains it really touched a chord with me (and, without wanting to be too soppy about it, his email did bring a warm tear to my eye).

On Fri, Jan 8, 2010 at 3:56 PM, Brij Burrun wrote:
Hey Jess,

I got your text, and thanks for sending the reference.

I'm also very thankful for the support you gave me whilst at Poached, as I think it has helped me a lot in finding a job that I am interested in (Health Care).

I honestly think, if it hadnt been for Poached, I probably wouldn't have even bothered looking for a job in the care field, so right now I would still probably be unemployed and very frustrated.

Thanks again for everything - your time, support, information, guidance, training, confidence, and motivation...

Will definatly be in touch, and let you know how it all goes.

Take care.

Brij

Read Brij's blog from his time at Poached Creative.

Poached Creative pilot - summary of results

Over six months, Poached Creative helped eight people to gain an understanding of, and skills in, either writing or design. The pilot project aimed to provide experience and a track record for Poached in working with people who were long-term unemployed. It was also intended that the experience would help Poached to begin to build its portfolio and attract commercial clients. From April to October 2009 all the aims were either met or exceeded.

• 2 trainees completed a graphic design and communications programme
  
• 5 trainees completed a writing and communications programme
• of these, 2 trainees completed twelve-week programmes and 5 completed six-week programmes
• 1 trainee did not complete the programme
• 5 of the trainees were referred by the Careers Development Group (CDG), a charity specialising in getting long-term unemployed people back into work
• 2 were referred from Camden Calling, a social enterprise giving vulnerable people access to the art and music scene
• 1 trainee found us on a volunteering website.
  

Trainee outcomes

All trainees improved overall in their own assessment of their knowledge of, and their skills and experience in:

• interpersonal communication
• written communication (writers)
• writing for the web (writers)
• design principles (designers)
• file formats and requirements (designers).
  

Knowledge of writing for the web, web standards and principles and web technologies were the areas that saw the greatest impact in terms of trainee knowledge. For all but two trainees, the experience demonstrably improved their overall confidence and sense of direction. Many of the trainees talked about how the programme raised their self-esteem, helped them find motivation and gave them a sense of pride in what they had achieved.

Some comments from the trainees included:

"I really like the fact that it’s real work that you’ve got to get it right. I was being trusted with that and it really raised my self-esteem - that’s pretty important."

“Confidence in my own ability, interview skills, experience writing for professional organisations, feedback about my writing…I wish it could have been more than one day a week.”

"You've been a huge help in helping me get my confidence back."

"Good just coming into Poached each day and working with everyone. Getting up early and getting into good habits and a routine. It was difficult at first but it got easier."

"For anyone who wants to do anything involving web pages, journalism or writing, I think it’s a good idea."

“Very stimulating.”

"I've learnt loads, loads!"

“It was good, thank you.”

Read the trainee blogs for their first-hand pictures of the programme and their development.

Poached Creative is happy to share its practice with other organisations with similar social goals. If you would like to find out more about the project, or to see the full report, please email us.

Twitter, the NHS and other stories

The US healthcare debate and the UK's backlash with the We love the NHS campaign has finally prompted me to join the Twittering masses.

I've been keeping an eye on Twitter for a while now - any communications tool that can mobilise the country in support of our most simultaneously loved and loathed institution deserves some attention.

There are several things that strike me.

1. Even though it looks like it's aimed at nine-year-olds, it's companies that use it most. It suprises me that so many professionals, academics and media personalities take it seriously. (OK, I'm not really surprised about the media personalities.)

2. Its best use seems to be to let people know about something really interesting that they don't know about yet. Why, then, so many people use it to tell their friends what they had for breakfast is beyond me. (But they do - oh yes they do.)

3. It's got tremendous potential as a democratising technology - a free and open platform for anyone to have their say in 140 characters. Basically it promises many of the things the internet promised and didn't quite deliver back in the dotcom days. I love it when people take hold of a technology and turn it to their purposes (so often it's the other way around!) and Twitter's use as a campaigning tool is particularly interesting.

So, I've decided to venture out there into Twitterland, tweeting as my professional self to share links and ideas that might be of interest to people who care about similar things - social enterprise, media, the NHS, unemployment issues, homelessness, good employment practice and such like.

You can find me at www.twitter.com/jessicatsmith

Don't worry, I've only posted one thing so far and I certainly won't be bothering you with what I had for breakfast.

The value of mentors

I'll be honest, I've been flagging lately. There's no real reason for it - everything's been going exceptionally well with the Poached pilot.

We're into the second half and Chris G has put together a really high-quality design programme for our two new, enthusiastic design trainees. I'm getting help and support from my trainees, who are all staying on beyond their original writing and communications programmes to gain more Poached experience. And there are a few commercial opportunities that I'm pursuing (with some high quality help from some of the people I most want to work with).

I've also recently won agreement from my current full-time job to go part time. What a relief! Finally I'll be able to devote the time to Poached that it needs to move to the next level.

But none of this seemed capable of lifting me out of a bit of a slump. I don't mean to sound ungrateful - it's just a fact.

Mentoring magic
This week, however, I think I've broken out of it. Business in the Community has managed to match me up with a mentor and just the first meeting with him has given me a renewed sense of purpose, achievement, and confidence. We're very different. He works for National Rail and basically manages railway lines. Years of experience, hundreds of staff, massive budgets. But we both think we'll get a lot out of this relationship.

Certainly, for me, it's having someone with business know-how who's committed to me for a few hours a month. I can talk through my difficult issues, test out different approaches, and draw on his vast knowledge. I don't feel like I'm putting too many demands on his time because he's already dedicated it.

There's also the power of having someone hold you accountable for the things you set out to do. Most of the time it's only me who'll get annoyed at myself for letting something slip and, of course, when time is tight it's always the longer term planning and development that gets pushed aside for more urgent matters such as training programmes and funding applications.

Immediately I'm reviving discarded business and project plans, going back to my original pilot project proposal and realising how far I've come, and planning out the market research and benchmarking I've been meaning to do.

Unofficial but invaluable
I've been very lucky recently to have several people step in as unofficial mentors, such as Emma Courtney who never fails with encouraging words and her questioning spirit and a new contact, Robert, who I met on that scary leadership programme I told you about. He's insisting I build my networks and contacts and checking up to see if I'm doing it.

Reciprocal support
Of course, in theory I know the value of mentors because I've been trained as one and I am one to many of the people I work with, but it's not until you receive it yourself that you realise just what a force for success a good mentor can be.

More about mentoring can be found on the Mentoring and Befriending Foundation website.

Poached Creative pilot hits halfway point

I thought I'd better put up the results of the first half of this pilot project.

Just to make it clear, I had four trainees but one dropped out mid-way through his training because his partner had a baby. These results are based on the three trainees who completed their programmes a couple of weeks ago.

Early evaluation from the first half of the pilot shows that trainees improved in their own assessment of their skills and experience in:

• interpersonal communication
• written communication
• writing for the web
• web technologies.

The experience also improved their overall confidence and sense of direction and will give them all at least one published piece of writing to use in their portfolios.

Comments from trainees include:

"My existing skills in things like teamwork, verbal comms, and patience have improved. My writing style has changed totally (for the better!) and I now know how to structure a piece of writing. Also my level of confidence has gone up because I feel I have accomplished something."

"I've gained a lot more confidence in my writing since I started with Poached...I've also been very grateful for Jess's support, especially in terms of my depression."

"I feel more equipped, more confident, more motivated...kind of, more alive as well as more happy."

"I think it's a really good programme as it gives access to this field to people who may not ordinarily get the chance."

Read the blogs of the trainees using the links to your right.

We start a new programme in design next week for two more trainees. Keep an eye on this blog for updates.

Virtual stalking or communications revolution?

Twitter. It's all over the place. Electing presidents, attempting to rescue lost chums, giving me a sneak peak at my ex-boyfriend's dream bicycle (no, I'm not going to link to that one)...

It amazes me that the ability to ping 140 characters of text into the ether can have so much of an affect on society, individuals and relationships.

The truth is, while I've been hearing about Twitter for a while now, I hadn't actually seen it for myself until a couple of weeks ago. It was the first day of the pilot project for my start-up social enterprise and I'd spent hours preparing the more theoretical component for the day.

The idea was to give both trainees a broad foundation in communications theory - the message, the medium, communications channels, noise, feedback, that kind of thing. Twitter came up when we were talking about internet channels and I confessed I'd never been on it. Jeevan didn't know much about it either, so Angela took over my laptop and gave us both a quick tutorial.

She showed us what it meant to 'follow' somebody (which still seems quite stalker-like to me) how to send a post, and the counter that tells you how close you are to your 140 character limit.

This reminded me of writing news text messages when I worked for Australian Associated Press. Trying to condense a 400 word article into 140 characters without the aid of text-speak was, in fact, really good for developing concise writing. Providing the laws of grammar are heeded, it seems to me that the same could be said of Twitter. Perhaps, alongside the enforced brevity, we could introduce a grammar and spelling check that encourages the use of correct English.

But this still leaves the question of the terminology that builds up around anything web. People using Twitter post 'tweets', apparently, and the most popular tweeters are collectively known as 'the twitterati'. I only really know that through searching the Urban Dictionary - another revelation to me and, again, courtesy of Angela. Thankfully, this is the only dictionary that's currently keeping pace with the rapid rate at which web users create new words.

Our focus turns to web writing next week and I'm sure, once again, I'll be learning almost as much as my trainees.